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Returns & Exchanges
At Divi, we want you to feel confident in your scalp health journey; if you are not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Package Your Items
Securely pack your Divi products in their original packaging to ensure they arrive safely at our warehouse.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing